Customer Service Training 101. Quick And Easy Techniques That Get Great Results Customer Service Training 101. Quick And Easy Techniques That Get Great Results Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situations New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the... Amacom 978-0-8144-1641-9
867 руб.
Russian
Каталог товаров

Customer Service Training 101. Quick And Easy Techniques That Get Great Results

  • Автор: Renee Evenson
  • Мягкий переплет. Крепление скрепкой или клеем
  • Издательство: Amacom
  • Год выпуска: 2010
  • Кол. страниц: 224
  • ISBN: 978-0-8144-1641-9
Временно отсутствует
?
  • Описание
  • Характеристики
  • Отзывы о товаре
  • Отзывы ReadRate
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situations New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the...

Оставить заявку на описание
?
Штрихкод:   9780814416419
Отзывы
Найти пункт
 Выбрать станцию:
жирным выделены станции, где есть пункты самовывоза
Выбрать пункт:
Поиск по названию улиц:
Подписка 
Введите Reader's код или e-mail
Периодичность
При каждом поступлении товара
Не чаще 1 раза в неделю
Не чаще 1 раза в месяц
Мы перезвоним

Возникли сложности с дозвоном? Оформите заявку, и в течение часа мы перезвоним Вам сами!

Captcha
Обновить
Сообщение об ошибке

Обрамите звездочками (*) место ошибки или опишите саму ошибку.

Скриншот ошибки:

Введите код:*

Captcha
Обновить